ISO/IEC 17025: lab policies, procedures and competence records kept current

For quality managers at accredited testing and calibration laboratories. What the standard asks the laboratory to document, and what the accreditation assessor samples.

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ISO/IEC 17025 at a glance

Checked against primary sources on 18 October 2026.

Who it applies to

Testing and calibration laboratories that seek accreditation, often because regulators, customers or contracts require accredited results.

Who checks

Accreditation bodies such as A2LA, ANAB, PJLA and IAS in the US, recognized through the international arrangement now run by Global ACI

How often

Initial accreditation assessment, then surveillance, annual review and renewal assessments on the accreditation body's cycle; A2LA asks for proficiency testing evidence at each

Current edition

ISO/IEC 17025:2017 (Edition 3), confirmed at systematic review in 2023, 2017-11-29. Paid standard (CHF 179 for English PDF + ePub or paper; CHF 215 with redline, per iso.org).

Dates to know

Dates for ISO/IEC 17025
DateWhat happensStatus
2026-01-01IAF and ILAC roles pass to Global Accreditation Cooperation Incorporated (Global ACI)Done

What ISO/IEC 17025 asks you to write down

Each one needs an owner, an approval, and proof it reached the people it covers.

Clause 8.2 (Option A)

Management system policies and objectives

Laboratory management documents policies and objectives covering competence, impartiality and consistent operation, and ensures they are acknowledged and implemented at all levels.

  • Policies on competence, impartiality and consistent operation
  • Evidence staff acknowledged them
  • Management approval and review date

Clause 4.1

Impartiality commitment and risk record

Management commits to impartiality, the laboratory identifies risks to impartiality on an ongoing basis, and it can show how each risk is eliminated or minimized.

  • Signed management commitment to impartiality
  • Impartiality risks with mitigation and owner

Clause 6.2.2

Competence requirements by function

Competence requirements for each function influencing results are documented, covering education, qualification, training, technical knowledge, skills and experience.

  • Requirements for each position
  • Controlled and versioned like other documents

Clause 6.2.5

Personnel procedures and records

The laboratory keeps procedures and records for determining competence requirements and for selecting, training, supervising, authorizing and monitoring the competence of personnel.

  • Training and supervision record per person
  • Authorization date and scope
  • Ongoing competence monitoring results

Clause 8.3 (Option A)

Control of management system documents

Internal and external documents are approved before issue, periodically reviewed, uniquely identified, available at points of use, and protected from use once obsolete.

  • Approver and issue date
  • Current revision status and change identification
  • Obsolete versions marked if retained

Clause 8.4 (Option A)

Control of records

Legible records show fulfillment of the standard, with controls for identification, storage, protection, back-up, archive, retrieval, retention time and disposal.

  • Retention period consistent with contracts
  • Access consistent with confidentiality commitments

Citations are to the standard or regulation; wording is ours.

What gets asked for on the day

What reviewers sample about these documents and the people they cover.

Personnel files for sampled staff

Assessors pick staff from the scope and check competence requirements, training, supervision, authorization and monitoring records; A2LA reports clause 6.2 among its ten most cited areas.

Documents at points of use

Assessors compare documents in use at the bench with the controlled versions, checking approval, revision status and that obsolete documents are identified or removed.

Impartiality risk review

Assessors ask how risks to impartiality are identified, including relationships of personnel, and look for the record of how each identified risk was eliminated or minimized.

Policies acknowledged at all levels

Assessors look for evidence that policies and objectives were communicated and acknowledged across the laboratory, and ask staff where to find the parts relevant to their work.

The policy and acknowledgment layer for ISO/IEC 17025.

Write each policy, send it through approval, and send it to the people it covers. Each acknowledgment is recorded by name, with the version, the date and the time.

When a policy changes, the new version is approved, its Editor sends it out again, and everyone it applies to is asked again. Export the record as a PDF or CSV, or give a reviewer Viewer access to the documents their tags allow.

  • Approved before it goes outUp to four steps, with any or all approvers.
  • Acknowledged by nameName, email, date, time and version on every record.
  • Asked again on every changeEach new version goes out again to everyone it applies to.
  • The record on requestA PDF or CSV export, or Viewer access to the documents their tags allow.

Need help with the rest of ISO/IEC 17025? Find a consultant for your standard (opens in a new tab).

Bring your own rules

Your region’s laws, the standards your customers ask for, and your own house rules. Write each one as a policy, approve it, and send it to the people it covers.

  • Laws of every country and state you work in
  • Standards and certifications
  • Customer and contract requirements
  • Your own policies and procedures
See ISO/IEC 17025 on Policy and ComplianceWho audits it, which consultants work with it, and what it requires, checked against primary sources.Open the page (opens in a new tab)

Questions

Should the laboratory use Option A or Option B?

Option A means the management system addresses clauses 8.2 to 8.9 directly. Option B applies where the laboratory runs an ISO 9001 management system that supports clauses 4 to 7 and meets at least the intent of 8.2 to 8.9.

Is ISO/IEC 17025:2017 still the current edition?

Yes. iso.org shows ISO/IEC 17025:2017 as confirmed at its systematic review on 18 August 2023, and no revision project is listed. The English text was not changed by the 2018 corrected version, which applied to French and Spanish only.

How much needs to be written as procedures?

Clause 5.5 c) asks the laboratory to document procedures to the extent needed for consistent application and valid results. Clause 6.2.5 is more specific, requiring procedures and records for six personnel activities, which A2LA notes can be covered in one procedure or several.

How long must records be kept?

Clause 8.4 asks for retention controls and a retention period consistent with contractual obligations. Accreditation body rules, sector schemes and regulations may set longer periods.

What changed for international recognition in 2026?

IAF ceased operations on 1 January 2026, and Global Accreditation Cooperation Incorporated (Global ACI) took over the roles of IAF and ILAC. Laboratory accreditation continues through the national accreditation body.

Sources, read 18 October 2026

Where this shows up

Industries that hear about ISO/IEC 17025 most.

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